Refund Policy

At SoftNode Innovations, customer satisfaction is extremely important to us. As an IT service provider offering website development, app development, digital marketing, and custom software solutions, we maintain a transparent and fair refund policy as outlined below.

1. Eligibility for Refund:

• Refunds are applicable only in cases where the service could not be delivered due to technical failures or errors solely caused by our team.
• Refunds cannot be claimed for partially completed or fully delivered work.
• Refunds are not applicable for cancellations made due to a change of mind, project direction change, or client-side delays.

2. Refund Process:

• Refund requests must be submitted within 7 days of project delivery or service activation.
• Each request will be carefully reviewed by our team to determine eligibility.
• Approved refunds will be processed within 10–15 business days to the original payment method.

3. Non-Refundable Services:

• Custom software development work once delivered or initiated.
• Digital marketing services such as SEO, Google Ads, Facebook Ads, branding, etc.
• Monthly/annual subscription-based services after usage.
• Payments made for third-party tools, hosting, domains, or licensed software.

4. Project Cancellation Policy:

• If a project is canceled by the client after initiation, no refund will be applicable.
• If the project is canceled by SoftNode Innovations for internal reasons, a proportionate refund may be provided.

5. Contact for Refunds:

To request a refund or raise a concern, please contact our support team with your transaction details, invoice number, and reason for refund.

Email: support@softnodeinnovations.com